Shipping & Collection
DELIVERY INFORMATION
Shipping & Handling
UPS Standard Delivery 1-2 working days, excluding Saturdays and Sundays) £6
Collection from Chorlton or Hatch (M1 7ED) free
Delivery Policy
Our Board-in-a-Box are sent Mondays to Thursdays and they are sent via standard UPS delivery service, usually next working day. However, delays with couriers do occasionally happen and we cannot take responsibility for any delays due to transportation. If you would like an express delivery service, please contact us prior to placing your order to discuss options available. We aim to ship any orders received before 10 pm by next working day, and you should receive it the following day. Orders received on Friday, Saturday, and Sunday will be sent out on the following Monday. In some circumstances, we might be able to deliver your order Friday-Sunday, provided the address is within 5 km radius of Chorlton.
Once your order has been dispatched, you will receive an e-mail and a mobile text confirmation with tracking information. We would recommend you track your parcel directly with UPS, as this will keep you informed about your order and your estimated delivery time, and allows you change delivery options, such as leave with a neighbor or in a safe place, as well as collection from a local UPS point if the recipient is not going to be in. If the recipient fails to collect the delivery or the delivery is refused by the recipient (e.g. an unwanted gift) then the goods will be returned to us and you will be contacted for instructions to where the goods should be re-delivered. We are unable to accept refunds under these circumstances. If we are unable to make contact, the returned items will be sent to your address and you will be liable for additional costs. Any additional delivery charges incurred due to ordering errors may be passed on to you.
If you order a number of items for delivery to the same address, they may be despatched separately and we cannot guarantee delivery on the same day. We strongly advice you to contact us before placing your order for multiple Board-in-a-Box to be delivered to the same address.
Click & Collect
Save time and money if you are local to us with our Click & Collect service, which allows you to order your Board-in-a-Box online and collect them from either Chorlton or Hatch (M1 7ED). Please leave on the notes preferred collection point, time and date. We will contact you directly by e-mail to arrange collection of your order.
Please bring with you a copy of your order confirmation and your photo ID, such as a passport or driving licence.
Please note, orders that contain bread or other fresh items must be collected on the specified collection date. We are unable to refund fresh items that are out of date as a result of late collection.
Changes to your order
If you wish to amend the contents of your order or change its delivery date, please contact us by either e-mail to orders@abeja-tapas.com or call us on 07540395894. We will accommodate as best as possible your request, however we can only guarantee changes that are requested at least 48 hours before noon on the scheduled shipment date.
Cancellation policy
To cancel your order, please let us know at least 48 hours before noon on the scheduled shipment date. We will refund your order within 14 days of notifying us, by either e-mail to orders@abeja-tapas.com or call us on 07540395894. Failure to do so might result in no rights to a refund, particularly if the order has been dispatched.
RETURNS AND REFUNDS
Damaged or incorrect items
At Abeja Tapas Bar, we pride ourselves on our meticulous and careful ordering preparation and packaging to ensure that all food and drink items are safely protected during transit, and delivered to our customers in perfect condition. We can’t offer refunds or exchanges on perishable or shorter shelf-life goods such as bread, stews or some fish products unless faulty or not as described. This does not affect your statutory rights.
In the unlikely event of any product being damaged in transit, please email us at orders@abeja-tapas.com or call on 07540395894 with the order number shown on the delivery note. . Please note that in order to process your refund, we require photographic evidence of the damaged products within 24 hours of receipt. Similarly, if we have sent you an incorrect item, please notify as soon as possible or within 14 days of purchase. Please return the incorrect item to us. We will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned to us.
In order to issue you with a refund, you must return the goods to Abeja Tapas Bar without undue delay and in any case within 14 days of purchase.
Once we receive and check the goods, a refund for the goods and the standard delivery charge will be issued within 14 days.
Non-Delivery
While we do everything we can to make sure our meals are delivered, sometimes mistakes do happen and deliveries don’t arrive. If we fail to deliver your order (i.e. if your meals have not arrived on their intended delivery date) we will send you a free replacement on our next available delivery date, or a refund. If we offer you a refund, we will refund you the full amount paid within 3 business days. Please note that banks might take an additional 3-5 days to refund the amount on your card.
