Privacy & Cookies
What information we collect?
When you visit our website and when you make or attempt to make a purchase through our website, we may collect, use, store and transfer the following types of information about you:
Personal data, or personal information, means any information about an individual from which that person can be identified.
- Personal Details: includes your first name, last name and title.
- Contact Details: includes your billing and delivery addresses, e-mail address and telephone number.
- Financial Data: includes bank account and payment card information.
- Transaction Data: information on products purchased online by you, including payment details, billing and deliveries.
- Technical Data: includes your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and other technology on the devices you use to access our website.
- Profile Data: including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Marketing and communications Data: your preferences in receiving marketing from us and your correspondence with us and your communication preferences.
How is your personal information collected?
We collect the personal information that we process about you by means of:
- Direct interactions.You may give us your identity, contact and financial data by contacting us by post, phone, email or otherwise. This includes:
- registering on the Website for an online account or otherwise contact us to obtain information relating to us or our products and/or services;
- placing orders on our Website
- creating and/or updating an online account with us,
- communicating with us by phone or e-mail or when you complete a questionnaire or competition, promotion or survey.
- subscribing to our e-newsletter;
- engage with us on social media;
- Contacting us by any means with queries, feedback or complaints;
- Third parties or public sources. We may receive personal information about you from various third parties, such as:
- Technical Data from analytics providers (i.e. Google Analytics)
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside and outside of the EU, for example WooCommerce Payments.
- marketing information from marketing companies who send customer communications and direct marketing materials on our behalf.
- Contact Data and Transaction Data from Google reviews, Trustpilot, Tripadvisor
How we use your personal information
We use your personal information that we collect mainly to fulfil any orders placed through the website. We also want to ensure you have an enjoyable and secure shopping online with us. We therefore might use the data we have about you and your previous purchases you have done with us and how you’ve responded to our direct communications. This allows us to suggest the most relevant products on our website to you, and to share with you offers and events. We can assure you we will only use your personal data when Data privacy laws allows us to do this.
Most commonly, we will use your personal information for the following purposes:
- register you as a new customer
- Complete your orders, provide information about your orders and a delivery service and manage payments
- communicate with you about updates, orders, products, services and promotional offers or competition.
- update our records and maintain any online account you may have with us;
- administer and protect our business and our website (including troubleshooting, prevent fraud, safeguarding your data, data analysis, testing, system maintenance, support, reporting and hosting of data)
- make suggestions and recommendations to you about goods or services that may be of interest to you
- use data analytics to improve our Website, products, services, marketing, customer relationships and experiences and to optimise our social media operations
- comply with our financial record keeping obligations
- comply with legal obligations to share data with law enforcement and/or government bodies
If you wish to change how we use your data or want to withdraw your consent at any time, please contact us by e-mail to email@example.com. Please note that if you choose not to share your personal information with us, we might not be able to provide some of the services requested. For example, if you do not provide us with a delivery address, it will not be able to fulfil your delivery.
Use of your personal information for marketing purposes
We may send you information on any offers, events or news about our products and/or services that we think may be of interest to you, have you consented to receiving marketing communications by us. If you opted into our marketing, we may use Google and social media services to identify users for personalised advertising using these platforms. Please contact us by email to firstname.lastname@example.org if you wish to opt out of receiving this information.
We employ appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees and other third parties who need to access some of your personal information. They will only process your personal data under our instructions and they are subject to a duty of confidentiality (for example, currier companies).
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Please note that email correspondence with us may not be entirely secure. We therefore not advise sending any sensitive information such as card details or passwords via email.
We will only keep your personal data for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. At the end of this period, your data will either be deleted or anonymised for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Your legal rights
Under certain circumstances, you have the following rights under data protection laws in relation to the personal information that we hold about you:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to request a copy of the personal data we hold about you and to check we are lawfully processing it.
- Request correction of the personal data we hold about you. You have the right to request correction of any incomplete or inaccurate information that we hold about you.
- Request erasure of your personal data in some circumstances. This enables you to request that we delete your personal information where there is no good reason for us continuing to process it.
- Object to processing of your personal data. This enables you to object to us processing your personal data where we are relying on a legitimate interest as a legal basis for processing, or where we are using your personal data for direct marketing purposes.
- Restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal information in certain circumstances.
- Request the transfer of your personal data. In certain circumstance this enables you to request that we provide you, or a third party you have chosen, with a copy of the personal data that you provided to us in a structured, commonly used, machine-readable format.
- Withdraw consent. You have the right to withdraw your consent at any time where you have given us your consent for any processing your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
Changes to the privacy & cookies notice and your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
What are cookies?
Cookies are small text files that websites send to your computer. They let the website know when the user has returned. This allows the website to bring up information relevant to that user, for example what is in your online shopping basket, supporting you with logging into a website or analysing web traffic. Cookies only contain and transfer to the website as much information as you have disclosed to the website.
Some cookies are essential for our website to work properly; whilst others such as those that track your browsing behaviour are non-essential, and you may opt out of these.
You can manage cookies in your web browser by blocking the installation of cookies, or by removing cookies that have already been installed. Please note that if you block some cookies, this can affect the performance of our website.
What cookies do we use in our website?
When you visit our Website, cookies are either sent directly by us, or by our third-party service providers. Details of the categories of cookies we use are as follows:
Essential Cookies are necessary for our website to work for you, enabling basic functions like page navigation and access to secure areas of the website. They must be in place for the website to work properly.
Performance Cookies are useful to improve your user experience when accessing our website.
Analytics Cookies help us improve our website by collecting and reporting information on how you use it. The cookies collect information in a way that does not directly identify anyone.